FAQ

Shipping

1. How is shipping calculated?
Shipping costs are calculated at checkout based on your order's size, weight, and delivery location to ensure fair and accurate pricing.

2. How long does delivery take?
Orders are processed within 2–3 business days and delivered within 2 business days of dispatch, so you can typically expect your order in around 5 business days from purchase.

3. Do you ship nationwide?
Yes, TAKME HOME delivers across South Africa, including major cities and regional areas.

4. Do you offer free shipping?
Free shipping may be available during promotions or when your order meets a minimum spend requirement.

5. Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number to follow your delivery.

6. What factors affect my shipping cost?
Shipping costs are influenced by the package size and weight, as well as the delivery distance and location.

7. What happens if I'm not available during delivery?
If you know in advance that you won't be available, please contact us to let us know and provide a suitable date for us to dispatch your order. This helps us avoid your parcel being held at a depot, which is safer and more convenient for you. If we're not notified in advance, the courier may attempt redelivery, or your parcel may be held at a nearby depot for collection.

8. Do you offer express delivery?
Express delivery may be available depending on your location, at an additional charge. Please contact us in advance so we can confirm availability and arrange this for you.

9. Can I change my delivery details after ordering?
If your order has not yet been shipped, we may be able to update your delivery details. Please contact us as soon as possible.

10. What if my order is delayed?
While we aim for fast delivery, delays may occur due to courier operations or high demand. We will keep you informed if this happens.

11. What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos, and we will assist with a replacement or resolution.

12. Do you deliver to remote or rural areas?
Yes, we do. However, delivery times and shipping costs may vary slightly depending on the location.

Orders & Payment

13. What payment methods do you accept?
We currently accept payment via EFT only. Processing begins once your payment has cleared, so we recommend using instant EFT where possible to help us dispatch your order faster.

14. When does my order processing start?
Your order processing begins once your payment has been confirmed. This is why we recommend using instant payment methods where possible, as they help us dispatch your order faster.

15. How will I know my order was successful?
You will receive an order confirmation email once your order and payment have been successfully processed.

16. Can I cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to accommodate a cancellation.

17. Can I amend my order after placing it?
If your order hasn't been processed for dispatch yet, contact us right away with your order number and we'll try to assist with any changes.

Products & Stock

18. Are your products in stock?
Stock availability is shown on each product page. If an item is out of stock, you're welcome to contact us to ask about restock timing.

19. What if my item is out of stock after I order it?
If an item becomes unavailable after your order is placed, we will contact you promptly to offer a replacement, store credit, or full refund.

20. Do product images accurately represent the item?
We do our best to ensure product photos and descriptions accurately reflect each item. Slight variations in color may occur due to screen display settings.

21. Do you offer bulk or wholesale pricing?
For bulk orders or wholesale inquiries, please contact us directly and our team will be happy to assist.

Returns

22. What is your return policy?
We offer a 14-day return window from date of delivery, along with warranty cover for defective items. For full details on eligibility, fees, and how to initiate a return, please see our Returns & Refund Policy.

23. How do I start a return?
Contact us with your order number and reason for return, and our team will confirm eligibility and guide you through the next steps.

24. How long do refunds take?
Refunds are processed within a maximum of 14 business days from approval, though we always aim to process them faster than that wherever possible.